Your shop.
Your workspace.
Help getting connected and keeping your work safe in the ShopOS app, listed on the App Store as SystemSystem.
Connect a device
- Install ShopOS using the distribution link supplied by your organization.
- Open the app and enter your organization’s HTTPS server address.
- Enter your assigned username and password. You may also give the device a recognizable name.
- Wait for synchronization to finish before beginning work.
Your server must support account-based enrollment and have it enabled. If your organization uses private network access, connect that network first. Your administrator can confirm the required connection.
If something needs attention
Cannot connect: Check the server address, network connection and any private-network requirement. Do not ignore a certificate or server-identity warning.
Cannot sign in: Ask your administrator to confirm that your account is enabled or arrange a password reset. Never share another user’s credentials.
Work is waiting to synchronize: Keep the app and its saved data intact. Reconnect and let ShopOS retry. Do not uninstall the app or erase its data to clear a warning.
A payment or refund outcome is uncertain: Do not repeat the physical payment or refund based only on an error message. Follow your organization’s reconciliation procedure.
Lost or replaced device
Ask an authorized administrator to revoke the lost device. Signing in on a replacement device does not recover unsent work that existed only on the lost device.
Contact support
For account access, permissions or your shop’s business records, contact your ShopOS administrator. For application support and privacy questions: contact@syssysapp.com
Include the app version, device model and a brief description. Never send your password, enrollment credentials, payment-card details or customer records.